Dear Miniminimal, Thank you very much for your kind words. We’re delighted to hear that you enjoyed your stay with us and appreciated our service, as well as the beautiful view of Hanoi from our hotel.Your satisfaction is our greatest motivation, and we’re truly grateful for your feedback. If there’s anything we can do to make your next visit even more memorable, please don’t hesitate to let us know.We look forward to welcoming you back again soon!Kind regards, Thao DoQuality & Continuous Improvement Manager
Dear valued guest, Warm greetings from InterContinental Hanoi Landmark72.Thank you very much for sharing your feedback. We’re pleased to hear that you enjoyed the breakfast, the serene environment, the beautiful views, and our afternoon tea offerings. Your kind words are truly appreciated.We regret to learn that the location of your room, particularly the connecting layout, did not fully meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Should you choose to stay with us again, we would be happy to note your preference for a non-connecting room and do our best to accommodate it.Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back for an even more comfortable and enjoyable stay.Warm regards,Thao Do Quality & Continuous Improvement Manager
Dear Xiaoyong, Thank you so much for your wonderful review!We are truly honored by your kind words and thrilled to know that you found InterContinental Hanoi Landmark72 to be one of the most luxurious experiences in the Landmark area. It’s especially rewarding to hear that the elegant atmosphere, spacious setting, and breathtaking panoramic views of Hanoi exceeded your expectations.Your enthusiasm means a great deal to our team, and we’re delighted to have been a part of such a memorable stay.We look forward to welcoming you back soon for another super awesome experience!Warmest regards,Th?o ??Quality Manager
Dear valued guest, Warm greetings from InterContinental Hanoi Landmark72.Thank you very much for your kind feedback. We’re delighted to hear that you enjoyed your meal and found the 30% savings on food and beverage to be a valuable part of your stay.At InterContinental, we strive to offer not only exceptional service but also memorable dining experiences, and it’s wonderful to know that both met your expectations.We look forward to welcoming you back soon for more delicious moments and exclusive privileges.Warm regards,Thao DoQuality & Continuous Improvement Manager
Dear Solobobo, Thank you for taking the time to share your recent experience at InterContinental Hanoi Landmark72.We’re truly pleased to hear that you enjoyed the attentive service, the breathtaking city views - especially at night, and the wide selection of local and international dishes at our breakfast buffet. Your kind words about our friendly and helpful staff are greatly appreciated and will be shared with the team.At the same time, we genuinely appreciate your honest feedback regarding the condition of certain facilities, such as the fitness center and room furnishings. Please be assured that we are actively reviewing opportunities for refurbishment and improvements to enhance the overall guest experience. Your comments are both valuable and timely, and we take them to heart.It’s encouraging to know that, despite these observations, you still had an enjoyable stay and would consider returning. We hope to have the pleasure of welcoming you back in the near future — hopefully to an even better version of the hotel you’ve already come to appreciate.Warm regards,Th?o ??Quality Manager
Warmest greetings from InterContinental Hanoi Landmark72!Thank you sincerely for your kind feedback following your recent stay with us. We are thrilled to hear that you enjoyed the panoramic views from our location, we're so glad it added to the pleasure of your visit.Your appreciation means so much to our team, and we are grateful you took the time to share it. At InterContinental Hanoi Landmark72, we continually strive to create memorable moments for our guests, and your words let us know we're on the right track.We hope to welcome you again in the near future, so you can enjoy more breathtaking sights and exceptional hospitality.Warmest regards, Thao Do, Quality Manager
Dear valued guest, Thank you for taking the time to share your feedback about your stay at InterContinental Hanoi Landmark72. We appreciate your honest comments and are glad to hear that you enjoyed the variety of our breakfast offerings, including the local and Korean flavors.We understand that our location may be a bit distant from the old town, but we hope the convenience of the shops and restaurants within our building added some comfort to your stay. We apologize for any inconvenience you experienced with the elevator speed and will certainly look into this matter to improve our services.Your feedback is invaluable to us as we strive to enhance our guests' experiences. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay.Warm regards,Thao DoQuality & Continuous Improvement Manager
Dear JiangSanity, Thank you for taking the time to share your generous review.At InterContinental Hanoi Landmark72, we aim to create dining experiences that are both refined and memorable. It’s truly rewarding to know that you appreciated the diversity of our breakfast buffet, from the fresh-pressed juices to the signature egg dishes and comforting Korean noodles. We’re equally delighted that your dinner experience, enhanced by our exclusive guest discount, offered great value and culinary satisfaction.We look forward to welcoming you back for more exceptional moments with us.Kind regards, Thao DoQuality & Continuous Improvement Manager
Dear Wenxinyidianer,Thank you for your wonderful feedback! We are thrilled to hear that you found our hotel excellent and particularly friendly for business travelers. It's great to know that you enjoyed the stunning views from our 62nd-floor reception and the gym on the 71st floor.We're delighted that you were satisfied with our breakfast offerings and the variety of nearby restaurants, especially the delicious pho.We look forward to welcoming you back for another exceptional stay.Warm regards,The InterContinental Hanoi Landmark72 Team
Dear Ginny_C Thank you for taking the time to share your experience at InterContinental Hanoi Landmark72.We’re truly delighted to hear that our Front Desk team provided attentive and thoughtful support throughout your stay — especially in assisting with your early airport transfer and offering convenient payment options. Anticipating our guests’ needs and offering seamless solutions is exactly the kind of experience we strive to deliver.It was a pleasure having you with us, and we hope to welcome you back for another smooth and memorable stay in the future.Warm regards,Thao DoQuality & Continuous Improvement Manager
